Plumber Near Me

J. R. Lane Plumbing Co.

📍 805 Sunnybrook Rd, Raleigh, NC 27610 📞 (919) 231-1388 🌐 Website
4.7 (141 reviews)
Open 24 hours
Plumber

Review Summary

  • Positive:
    • Expertise and prompt service.
    • Knowledgeable owner.
    • Efficient and professional crew.
    • Responsive and available for urgent issues.
    • Reasonable prices.
    • Upfront about costs.
    • Good work quality.
    • Integrity and honesty.
    • Employees are well-trained, experienced, and stable.
  • Negative:
    • One instance of a final price being double the original quote, with charges for time spent getting supplies.
J. R. Lane Plumbing Co. thumbnail

4.7

(141 reviews)

5 ★90%
4 ★1%
3 ★1%
2 ★2%
1 ★6%

Y F

Great expertise and prompt excellent service. High water bills and was referred to a franchise known for detecting location of underground water leaks. After that, contacted Lane Plumbing and was able to speak with owner and had informed discussion about “findings” and quote the franchise provided for repair, and options. Next day, expert crew arrived early and got job done…saved around $1800! Integrity is a must, and this is the crew. Carmilla in Chapel Hill.

zach thomas

I got to speak with the owner on the phone. Very knowledgeable person. The company sent over professionals who worked quick and efficiently to get problems with my water heater fixed. They also were kind enough to share some knowledge with me on smaller fixes. Great company and service.

Ramona Green

Unfortunately, had a sewer backup when guests were visiting. Lane Plumbing was available within an hour. They did an excellent job restoring the line, and were friendly, respectful, and efficient. Really appreciated the prompt service! Will definitely call them again with any problems in the future!

Anton Shelepov

I called Lane Plumbing on Sunday evening, due to an urgent issue. They picked up the phone and scheduled me right away for Monday morning. The plumber was on time and very professional. The job was done right and at a reasonable price. I would highly recommend J. R. Lane Plumbing Co.

James Crook

Let me begin by stating that good plumbing ain't cheap...and it should not be. If you want cheap, then get ready to spend more in the long run and suffer all the trouble that comes with it. I used Lane Plumbing for the first time last week to find and fix the problem with my water heater. It is a Navien tankless heater and I am really happy with it. It is 10 years old, and to my surprise, I should have been getting it serviced every year or so to have it flushed out. The mineral buildup from the water is a killer. Now, I know. I had just returned from a hospital stay after surgery and could not shower for a few more days, but when I could, I really wanted it to be a hot shower. Fortunately, I knew the heater had a problem so I called Lane on a Thursday. Ty and Nelson showed up on schedule on Friday and diagnosed the problem. They would flush the unit to see if the "less expensive" solution would fix the problem. While it was flushing, they checked and replaced the shower valves in the master bath, which were also 10 years old and while might have been OK, I decided that replacing was smart. Back to finish the flush. No joy. I needed a new one. It was now 3 PM on Friday! The office manager, Jane got busy and found one...the exact machine as mine. The team picked it up and returned to my place at 4, installed the equipment and I had hot water by 5:15! Over the weekend, one of the showere handles developed a drip. drip, drip...some trash came through and got caught in a seal. I called Jane on Monday morning and later that day, Daniel showed up, cleaned the valve and no more drip. While he was there, I mentioned that the heater took a long time to push hot to the shower and sinks and such, so he checked the water heater. He found that there was a switch that came from the factory set for an external recirculation pump. My system has an internal pump. (It makes no sense that they ship a heater that has an internal pump set as if it needs an external). He flipped the switch and we have instant hot water everywhere. While he was there, he noticed a little more drip into the pan than was normal for standard condensation. Further investigation revealed a deteriorated washer in a pipe connection from the original install. He fixed it. We went downstairs to check the heat at the kitchen sink, the furthest from the heater, and he noticed the handle was loose. He quickly tightened it up and hea was done. What a great experience! I think that Jane, the office manager has as strong a grasp of plumbing of most plumbers I have met. The plumbers are all Lane employees, not sub-contractors. They are well trained and all have lots of experience. Nelson has worked for Lane for 30 years! I think Ty said he has been there for 8 and I don't remember how any Daniel has worked there, but he obviously enjoyed the company. I mention all this because the workforce being stable is really important. The more stable they are, the stronger indication of a successful company. A company can not stay in business unless they continue to have a strong customer base, and that only comes from good work. As I said, good work does not come cheap, but I no longer want to do this work myself so I will keep them on my list. I also passed their name and number to my 5 brothers, who all own homes in this area. I do not make recommendations lightly. JC

Harold Ossher

Our sink clogged, and after trying several home remedies, we called Lane Plumbing in the early evening and talked to the owner, Jim, as first-time clients. He said he would schedule us for the next morning. Later that evening the sink ran freely; one of the home remedies must have worked after all. We called Jim early in the morning, and he said that he doesn't believe in trying to fix something that is working, and readily canceled the appointment. He said that he suspected there was still a partial blockage (I agree) and proceeded to give us some good advice on how reduce the likelihood it would clog fully again. So far so good! We had two very pleasant chats, Jim was clearly very knowledgeable, and we really appreciated his suggesting we cancel the appointment rather than have someone come out and check. Thanks! We'll definitely call again next time we have a plumbing issue.

Adam Shick

I had my refrigerator water line replaced and had a new shutoff valve installed behind the fridge instead of under the crawlspace. The job was done well enough, but the final price was double what the original quote was. The most frustrating part was that the guys had to run to the store to get something they needed for the job and I was charged for the hour that they were gone. Im not entirely sure if that’s standard practice, but to me it seems like a good plumber would come prepared for what I think is a routine job. At $175/hr that would've been the difference between a reasonable price and me feeling like I’ve been taken for a ride. Like I said, the work was good, but I’ll be trying a different plumbing service for future jobs.

Helen Hernandez

Did great work! They were on time, courteous, and quick. They're also upfront about their costs. No other local company I called was willing to give me their estimates over the phone for a drain cleaning and wanted to charge for just coming out. All in all had a great experience with J.R.Lane plumbing :)